Technical Issues Knowledge Item 12: Results from HRSA/HAB's SPNS Innovative Models of Care

Knowledge Item: CA-Technical Issues-12
Possible Four-Item Program Satisfaction Scale

This Knowledge Item presents scaling analyses of the client satisfaction questionnaire for Community Based Organizations and suggests a possible four-item short form. The full eight-item scale has a coefficient alpha of .89; the proposed four-item short form has a coefficient alpha of .77 in a sample of 516 HIV/AIDS patients in either integrated medical care or a CBO psychosocial services provider.

This Knowledge Item is a follow-up to Knowledge Items: CA-Program Satisfaction-03 and -04

Based on both a psychometric analysis of the full eight items and a consideration of the item content, the following four items work well as a shortened form and essentially retain the psychometric properties of the full set of eight items.

Overall I think the services here are: excellent, very good, good, fair/poor.
The information that I have received here has been: very helpful, helpful, not very helpful, not at all helpful.
The staff here treat me like I am an individual with unique needs and concerns: all of the time, most times, sometimes, rarely or never.
Would you tell your friends that they should come here if they have needs like yours?: definitely yes, probably, probably not, definitely not.

More Information: CHAID and CHAID Diagram

Patients or Clients?

Knowledge Item Citation: Huba, G. J., Melchior, L. A., Panter, A. T., and the HRSA/HAB SPNS Cooperative Agreement Steering Committee (1998-2001). Knowledge Item: CA-Technical Issues-12 from HRSA/HAB's SPNS Cooperative Agreements on Innovative Models of Care, The Measurement Group Knowledge Base on HIV/AIDS Care, Online at www.TheMeasurementGroup.com.

Last Updated: March 25, 2005; data through June 15, 1999; analyses conducted February 2001.

Knowledge Base Citation: The Knowledge Base and this Knowledge Item were designed and authored by G. J. Huba, Ph.D.; in collaboration with Lisa A. Melchior, Ph.D.; A. T. Panter, Ph.D.; and the staff of The Measurement Group. Cite this work as "Huba, G. J., Melchior, L. A., and Panter, A. T. (1998 - 2001). The Measurement Group Knowledge Base on HIV/AIDS Care. On the World Wide Web: http://www.TheMeasurementGroup.com."

Questions or Comments: Contact The Measurement Group.

Use of Knowledge Base Information: Acceptable Uses and Limitations.

Collaborators from Participating Projects: Cooperative Agreement Steering Committee 1999.

Participating Projects: This Knowledge Base is based on the service delivery experiences of 27 Cooperative Agreement Projects on Innovative Models of HIV/AIDS Care. These projects and the Evaluation and Dissemination Center which produced this Knowledge Base were funded by the Health Resources and Services Administration (HRSA), HIV/AIDS Bureau (HAB) as Special Projects of National Significance (SPNS) between 1994 and 1999. Click the Model Programs button above for descriptions of the projects that contributed to this specific Knowledge Item, a list of key staff, and project grant numbers.

Why This Evaluation was Conducted: Editorial.

More Information: Design of this Knowledge Base.

Recommended Citation Format for Web Materials: American Psychological Association Publication Manual Section, Revised 2001.

Work on the Knowledge Base and the cross-cutting evaluation was supported in part by Grant Number 5 U90 HA 00030-05 from the Health Resources and Services Administration (HRSA), HIV/AIDS Bureau's (HAB) Special Projects of National Significance (SPNS). The contents of this Knowledge Base are solely the responsibility of The Measurement Group and do not necessarily represent the official views of HRSA or HRSA/HAB's Special Projects of National Significance nor may they represent the positions of the individual grantees whose projects are included in the cross-cutting evaluation.