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Module 11
Client Satisfaction Survey: Final Draft of April 11, 1996
Spanish Language Version: Final Draft Date of June 18, 1997
| Main Purpose |
The purpose of this module is to assess
satisfaction with services. |
| Description |
- Codes major aspects of satisfaction or dissatisfaction with services.
- Overall ratings of satisfaction with services, perception of service providers,
importance rankings for service issues, perceived barriers, likelihood of future use, and
positive recommendations to family and peers.
- Codes general issues for all populations.
- Codes special issues relevant to youth, older adults, ethnic/cultural minorities, and
women.
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| Target Projects for Form |
- Projects treating individual clients or patients.
- Projects assessing service outcome or utilization.
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| Major Evaluation Function |
- Measuring change and outcome for client-focused projects.
- Predictor or correlate of service utilization.
- Predictor or correlate of client outcome.
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| Comments |
- The module represents the core group of items for the client satisfaction instrument.
Additional satisfaction items can be customized for individual projects in collaboration
with TMG.
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| Implementation |
- The Activation Number will be specific to each site that uses the module. Core set of
items have activation code number 19655.
- Module 11 (for Center for Community Health, Education & Research, Inc Site) Current
Version (dated 6/18/96) Activation Number: 45961.
- Module 11 (Spanish) Current Version (dated 6/18/97) Current Version Activation Number:
63814.
- Module 11C (for Capitated Care Projects) Current Version (dated 9/10/96) Activation
Number: 12584.
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| Citation(s) |
- Huba, G. J., Melchior, L. A., Staff of The Measurement Group, and
HRSA/HAB's SPNS Cooperative Agreement Steering Committee (1997). Module 11: Client Satisfaction Survey.
Available: www.TheMeasurementGroup.com. Culver City,
California: The Measurement Group.
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Module 11
Back to Modules Index
Related Information:
Findings from Evaluating HIV/AIDS Programs
Reliability and Validity Studies
© Copyright 1997-2005 by The Measurement Group LLC. All rights
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